Imagine you organize a large event or manage a public space and you are faced with a common problem: the lack of order and orientation for attendees. Security is important, but you don’t need armed guards, you need staff capable of informing, mediating and managing everyday situations with professionalism. This is where the civic officer comes in.
A civic agent is a professional who acts as an intermediary between citizens, companies and institutions, guaranteeing order and offering assistance in public and private spaces. They are not security guards or law enforcement officers, but key figures in mediation and information.
Inform and orient users in crowded spaces (streets, shopping malls, airports, events, etc.).
Control access and flow of people in specific areas or zones.
Mediating small conflicts to avoid major situations.
Collaborate with law enforcement agencies when necessary.
Promote compliance with regulations and good citizenship practices.
Do you need personnel? Do not hesitate to contact us. We will make you a personalized proposal and guarantee a perfect service.
Civic agents are needed in numerous environments, from urban spaces to corporate events. Some of the sectors where their role is key include:
In large-scale events, auxiliary services such as civic agents are essential for organization and flow control. They help attendees to find access, specific areas and respect the rules of the event.
In large stores, a civic access control agent can manage queues, avoid crowds and guide customers without the need for security personnel.
In subway stations, buses and airports, these professionals inform users, resolve doubts about schedules and access, and help maintain order in times of high concurrence.
Many municipalities hire civic agents in Barcelona and other cities to promote civility in pedestrian areas, parks and public spaces, ensuring coexistence and compliance with rules.
Now that you know the functions and sectors where civic agents work, it is important to understand why hiring them is a smart decision for your business or event.
By providing clear information and assistance, they improve the satisfaction of attendees, customers or citizens.
Their presence helps mediate minor conflicts before they escalate, reducing the need for security intervention.
Having personnel trained in attention and order transmits a professional and organized image.
In many cases, an agent civic is sufficient to manage order without the need for security guards, reducing costs without losing effectiveness.
If you are considering hiring civic agents, it is essential to choose a specialized staffing service provider such as Double Group. We work with professionals trained in information, access control and mediation in all types of events and spaces.
Define your needs: Do you need civic agents for an event, a store or an urban space?
Choose a company with experience: Double Group offers you qualified personnel adapted to your needs.
Request a quote: Contact us and receive a personalized proposal without obligation.
A civic officer is much more than a service assistant: he or she is the key to ensuring order, information and a good user experience in any environment. From mass events to stores and urban spaces, their role is essential to improve organization and avoid conflicts.
If you are looking for qualified professionals, Double Group offers solutions adapted to your needs, contact us and ensure the success of your event or business with the best specialized personnel!
